Refund policy

Retail Returns Policy
The returns policy below applies to our online sales within the UK and does not affect your statutory rights under the Consumer Contracts Regulations 2013.

1. How many days do I have to return my order?
You have 14 days from the date you receive your order to let us know you'd like to return it. Once you've told us, you have a further 14 days to get the goods back to us.

2. Where should I send my return?
Returns must be processed through our mail order team. Please get in touch first to let us know your return is on its way, then send the goods to the address below. Goods are sent at your own risk; we recommend obtaining proof of postage or using a trackable service, as we cannot be held responsible for parcels that don't reach us.

Bead Curtains
c/o Siesta Crafts
Unit 17, Roper Close
Canterbury
Kent
CT2 7EP

3. Who pays for the return postage?
Return postage is your responsibility unless the goods are being returned because of an error on our part. There is no restocking fee.

4. When will I receive my refund?
We will issue a refund as soon as possible after the return has been processed at our warehouse (usually one or two days after receipt). Refunds are made to the original payment method wherever possible. Please allow a few extra days for funds to appear in your account, as this depends on your bank or card provider and is outside our control.

5. Are there exceptions to the refund policy?
Items must be returned unused and in saleable condition, with their original packaging intact. If goods are not fit for resale, we reserve the right to make a reasonable deduction from the refund. Once a bead curtain has been hung, partially installed, or had strands separated, it is unlikely to be in saleable condition. Made-to-measure or custom-length items cannot be returned for a refund unless they are faulty.

6. Can I exchange instead of refunding?
Yes — please get in touch to arrange an exchange.

7. Faulty Items
All goods are checked before dispatch, but in the unlikely event that goods arrive faulty or damaged, please let us know within 7 days of receipt. To help us deal with the issue quickly, please have the following ready:
•    Your order number.
•    The faulty item's name and if possible, product code.
•    A description and if possible, a clear image of the fault.

Please note that damage caused during installation or by inappropriate fixings is not considered a manufacturing fault. See our Terms for more info.